Returns & Exchanges
At GN 1917 Heritage, we stand by the quality of our artisanal beauty products and offer a 30-day return window for items in their original, unopened packaging. If you are not completely satisfied with your purchase, our dedicated team is here to ensure a seamless resolution.
Initiate Your Request
Contact our concierge team at [email protected] with your order number and the reason for your return to receive a Return Authorization.
Prepare the Package
Carefully pack the unused items in their original heritage packaging to ensure they are protected during transit.
Ship to Heritage House
Affix the provided prepaid shipping label to your parcel and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing